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Everything You Need to Know About Walmart Grocery Pickup! How it Works, a Review, and Coupon Code

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Before we jump into this grocery pickup review, I want you to know that this post is in NO way sponsored by Walmart. In fact, Walmart has no idea who I am.

Except the pregnant lady who fell and spilled her coffee in the front of the store, but that’s a whole other story! 🙂

Even though Walmart doesn’t know who I am, I stinkin’ LOVE this service that they offer.

I have used Walmart grocery pickup about twice a month for the last couple of years now in both Jacksonville, Florida and Lincoln, Nebraska.

It is super convenient as a mom and has become a life saver for me and my family!

And while I LOVE Walmart’s pickup service and highly recommend it, there are a few things I think you should be aware of before using this service.

How Walmart grocery pickup works plus my review

Before we jump into my completely honest Walmart Grocery Pickup review, let me give you a play by play of how Walmart Grocery Pickup works.

How Does Walmart Grocery Pickup Work?

FIRST, GRAB YOUR LIST AND START YOUR ORDER.

You can do this 1 of 2 ways.

One way to do it is to go to walmart.com and click on “GROCERY” in the top right corner. It may also be a food symbol.

Click GROCERY to start your Walmart grocery pickup order

The second way is to use the Walmart Grocery App on your phone or tablet. It is a completely different app than Walmart’s app. Using the grocery app is my personal favorite way to order and is convenient when picking up your groceries as well.

Use the Walmart Grocery App for Pickup

Next, you’ll need to create an account if you don’t have one already. You can also do this at the end before submitting your order.

After that, you’ll want to pick your location and reserve your pickup time. You can do this at the end right before you submit your oder, but I prefer to do this before “shopping” because that way I know my store and location are available. But it really doesn’t matter when you do this.

The time slots are one hour. You can pickup your order any time within the hour time slot. Although, I have arrived a few minutes late before, and there wasn’t a problem.

Pick a store and time slot to pick up groceries

Pick a store and time slot to pick up groceries

Once your order is complete, you’ll be able to given the opportunity to allow or not allow for substitutions. I go into a lot more detail later in this post. Just scroll down to the heading that says, “Here’s How Walmart Grocery Substituions Work”.

However, the main gist is this: If they are out of a certain product that you ordered, they will substitute it with something similar but better and not charge you the difference.

If you don’t want something to be substituted, just uncheck the circle next to the item.

Uncheck to not allow grocery substitutes

At the check out page, you’ll also be given the chance to add a coupon code.

As of April 2019, the current coupon code is FAMECARS. This coupon code will get you $10 of a minimum order of $50 on your first purchase.

The cool thing is, you can get your own referral code to share with other first time users and you both get $10 off your next order.

It totally works! I’ve saved $$$ on groceries this way!

There is a referral limit of 10 a year which I surpassed. But it sure was nice to use it while it lasted!

Add a coupon code to get $10 off your Walmart grocery pickup

After your order is submitted, you’ll be sent a confirmation email. In the email it will let you know how long you have to make changes to your order.

ON THE DAY OF YOUR GROCERY PICUP…

You’ll receive an email letting you know your order is ready to pickup and it will share any substitutions or items that are not available. (This doesn’t happen often.)

You can also opt in to receive a text when the order is complete. My personal fav!

When you leave to get your pickup order, simply open up the app and click the blue check in button. You’ll also be asked to share your car color.

Grocery pickup parking spot

Finally, you’ll park in one of the designated grocery pickup parking spaces and open up your app one more time to let Walmart know you have arrived. If you don’t have the app, you just need to call the number on the sign and let them know you are there.

In about 3 minutes, your groceries will arrive! (Although I have waited up to 20 minutes before. This has only happened a couple of times, but is still better than going into the store!)

A Walmart associate will inform you of any substitutions or unavailable items, and ask you to sign their tablet saying you received your groceries.

Then, they will load your car up any way you ask. They’ll hand you your bread, eggs, or other fragile items to put up front.

And then you’ll be on your merry little way!

My Walmart Grocery Pickup Review

There are four things I love about the grocery pickup service compared to simply shopping in the store.

1. GROCERY PICKUP SAVES TIME.

Lots of time. If you have a grocery list, it really only takes about 10 minutes to create your list online the day before.

Every time I have picked up my groceries, it has taken less than 10 minutes from the time I arrive in my parking spot to the time I leave the parking lot.

That’s 20 minutes spent “shopping” and half of that was at home! Compare that to the usual hour or more that it usually takes me to grocery shop at Walmart!

2. GROCERY PICKUP TAKES A LOT LESS EFFORT AND ENERGY.

Let’s face it. Walmart is a huge store, and chances are you will have to walk back and forth between the grocery aisles if you forget something on your list. Now, add shopping with kids (or a spouse) and you have multiplied the energy that must be spent on grocery shopping.

Before using the grocery pick up service, I wouldn’t plan any other activities on that day because I was literally worn out after it all!

However, with the Walmart grocery pick up, you don’t have to even set foot in the store! And your kids can stay buckled up in their car seats while someone else loads your car with your groceries.

It’s like a dream come true. Seriously!

3. YOU SAVE MONEY VERSUS SHOPPING IN THE STORE AND MAKING IMPULSE PURCHASES.

Whenever I’m at the store, I almost always end up buying something that is not on my list. I try not to do this a lot, but there is usually something I see that I think we need. With grocery pick up, you can’t do that.

Also, as you add your items to your virtual cart, the total is updated. This way you know exactly what you are spending.

This is such a great way to stay within your budget. When I shop at the store, it doesn’t matter how well I’ve calculated, the total at the register is always off from what I was counting on.

4.WALMART GROCERY PICKUP HAS BETTER CUSTOMER SERVICE THAN IN THE STORE.

Not every Walmart is equal. I’ve had some really great experiences with employees and some not so great experiences. But with grocery pick up, you get great individualized service. After each pick up I have completed an online survey.

Each time I gave them 5 stars except for one time I gave them a 3 star which I’ll explain in the cons.

That little survey didn’t go unnoticed. The department manager at the store called me and the corporate office called me. They refunded me for the item that I was disappointed with, and I was given a store credit!

I’ve never had that kind of concern in store.

Wal-Mart.com USA, LLC

Problems with Walmart Grocery Pickup

1. YOU DON’T GET TO PICK OUT YOUR OWN GROCERIES.

Walmart’s promise is to only pick the best selection, and for the most part I have found that to be true. The one time I gave them a 3 on my survey, I received Romaine lettuce that was brown on the tips.

After cutting the tips off, I was able to use the rest of the lettuce, but had I been in the store and seen it, I probably wouldn’t have purchased it. I did receive my money back for the lettuce.

2. YOU CAN’T USE IBOTTA OR COUPONS.

As of this time, there isn’t any way to use manufacturer’s coupons or Walmart gift cards. The only way to pay for the groceries is through a debit or credit card.

You also can’t upload your receipt to Ibotta if you use that app.

However, You can get $10 off $50 on your first pickup using

If you’ve never used the pickup service before, you can get $10 off your first $50.

3. YOU HAVE TO WAIT AT LEAST 4 HOURS TO PICKUP  YOUR GROCERIES.

I like to make my online order the night before and usually pick it up sometime in the morning. There have a been a couple of times, I totally forgot to place my order and the needed groceries.

So instead of being able to use the pickup service, I had to shop in store. (That sounds super spoiled! But I guess that is what grocery pickup will do for you!)

Here’s how Walmart grocery substitutions work:

If they are out of a certain product that you ordered, they will substitute it with something similar but better and not charge you the difference.

For example, I once ordered a 4 pack of pudding. They were out, so they substituted a 6 pack.

Another time I had ordered the Great Value brand whole wheat bread. They were out, so they substituted Sara Lee whole wheat bread.

If I had been shopping in the store, they would have been out of those items and I would not have gotten them or I’d have had to get the “better” item and pay the difference. So that is why I say this could be a pro.

Before your car is loaded, you are informed if there were any substitutions. You can always decline the substitutions that are chosen for you.

Also, when you place your order, you can uncheck any item that you don’t want substituted.

Walmart Grocery Pickup Coupon Code

(As of April 2019) Use FAMECARS to get $10 off your first $50 order. Just go to walmart.com and click on the grocery pickup icon on the right.

Bottom Line: Is Walmart Grocery Pickup worth it?

Hands down, YES!

As you can see from my review the pros far outweigh the cons for me.

It has been an incredible blessing, especially while I was pregnant and now with two kiddos.

If you don’t particularly like grocery shopping, loading groceries, keeping your kids happy all. the. way. through. Walmart. — the grocery pickup is worth it!

PIN IT!

Find out how Walmart grocery pickup actually works plus a coupon code #walmart #coupon #grocery

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4 Comments


  1. //

    I love the way you approached this! I hadn’t considered your point on the huge increase in customer service, but you’re right. This is definitely a great option for anyone with kids – especially if you’re used to shopping Walmart’s selection and are familiar with what you want to order. Great post!


    1. //

      Thank you, Whitney! Yes, I think being familiar with Walmart’s selection is key to making this service work. Good point!


  2. //

    The lack of being able to use coupons is what has kept me from doing it. Well, that and the fact they don’t offer it here yet. 😉 I love the fact that they will substitute without charging you extra. That’s pretty awesome!


    1. //

      Yes, the substitutions are pretty great! I’m not sure how they decide where to have the pick up service locations. There were stores on the other side of town that had the service for over a year before the store near me had it.

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