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Completely Honest Review of Walmart Grocery Pickup

I have used Walmart grocery pickup for a couple of years now and currently use it almost on a weekly basis. It is super convenient as a mom in the winter when sickness is getting passed around.

So this grocery pickup service has become a life saver for me and my family.

And while I LOVE Walmart’s pickup service and highly recommend it, there are a few things I don’t like which I think you should be aware of before using this service.

But before we go any further, I want you to know that this post is in NO way sponsored by Walmart. In fact, Walmart has no idea who I am.

Except the pregnant lady who spilled her coffee in the front of the store, but that’s a whole other story! 🙂

Here is my completely honest Walmart Grocery Pickup Review with a break down of what I believe are the pros and cons to this service.

Review of Walmart Grocery Pickup

PROS to Walmart Grocery Pickup

1. It saves time.

Lots of time. If you have a grocery list, it really only takes about 10 minutes to create your list online the day before.

Every time I have picked up my groceries, it has taken less than 10 minutes from the time I arrive in my parking spot to the time I leave the parking lot.

That’s 20 minutes spent “shopping” and half of that was at home! Compare that to the usual hour or more that it usually takes me to grocery shop at Walmart!

2. It saves energy.

Let’s face it. Walmart is a huge store, and chances are you will have to walk back and forth between the grocery aisles if you forget something on your list. Now, add shopping with kids (or a spouse) and you have multiplied the energy that must be spent on grocery shopping.

Before using the grocery pick up service, I wouldn’t plan any other activities on that day because I was literally worn out after it all!

However, with the Walmart grocery pick up, you don’t have to even set foot in the store! And your kids can stay buckled up in their car seats while someone else loads your car with your groceries.

It’s like a dream come true. Seriously!

3. It saves money.

Whenever I’m at the store, I almost always end up buying something that is not on my list. I try not to do this a lot, but there is usually something I see that I think we need. With grocery pick up, you can’t do that.

Also, as you add your items to your virtual cart, the total is updated. This way you know exactly what you are spending.

This is such a great way to stay within your budget. When I shop at the store, it doesn’t matter how well I’ve calculated, the total at the register is always off from what I was counting on.

4. It’s better service.

Not every Walmart is equal. I’ve had some really great experiences with employees and some not so great experiences. But with grocery pick up, you get great individualized service. After each pick up I have completed an online survey.

Each time I gave them 5 stars except for one time I gave them a 3 star which I’ll explain in the cons.

That little survey didn’t go unnoticed. The department manager at the store called me and the corporate office called me. They refunded me for the item that I was disappointed with, and I was given a store credit!

I’ve never had that kind of concern in store.

CONS to Walmart Grocery Pickup

1. You don’t pick it out yourself.

Walmart’s promise is to only pick the best selection, and for the most part I have found that to be true. The one time I gave them a 3 on my survey, I received Romaine lettuce that was brown on the tips.

After cutting the tips off, I was able to use the rest of the lettuce, but had I been in the store and seen it, I probably wouldn’t have purchased it. I did receive my money back for the lettuce.

2. Substitutions

Sometimes you will be offered substitution which honestly, could almost be considered a pro.

Here’s how it works. If they are out of a certain product that you ordered, they will substitute it with something similar but better and not charge you the difference.

For instance, I once ordered a 4 pack of pudding. They were out, so they substituted a 6 pack. Another time I had ordered the Great Value brand whole wheat bread. They were out, so they substituted Sara Lee whole wheat bread.

If I had been shopping in the store, they would have been out of those items and I would not have gotten them or I’d have had to get the “better” item and  pay the difference. So that is why I say this could be a pro.

Before your car is loaded, you are informed if there were any substitutions. You can always decline the substitutions that are chosen for you.

3. You can’t use coupons.

As of this time, there isn’t any way to use manufacturer’s coupons or Walmart gift cards. The only way to pay for the groceries is through a debit or credit card.

You also can’t upload your receipt to Ibotta if you use that app. I have heard of people using the Walmart Savings Catcher App, but I currently do not use it.

If you’ve never used the pickup service before, you can get $10 off your first $50.

4. You have to wait at least 4 hours.

I like to make my online order the night before and usually pick it up sometime in the morning. There have a been a couple of times, I totally forgot to place my order and the needed groceries.

So instead of being able to use the pickup service, I had to shop in store. (That sounds super spoiled! But I guess that is what grocery pickup will do for you!)

As you can see from my review the pros far outweigh the cons for me. It has been an incredible blessing, especially while I was pregnant and now with two kiddos.


  1. //

    I love the way you approached this! I hadn’t considered your point on the huge increase in customer service, but you’re right. This is definitely a great option for anyone with kids – especially if you’re used to shopping Walmart’s selection and are familiar with what you want to order. Great post!

    1. //

      Thank you, Whitney! Yes, I think being familiar with Walmart’s selection is key to making this service work. Good point!

  2. //

    The lack of being able to use coupons is what has kept me from doing it. Well, that and the fact they don’t offer it here yet. 😉 I love the fact that they will substitute without charging you extra. That’s pretty awesome!

    1. //

      Yes, the substitutions are pretty great! I’m not sure how they decide where to have the pick up service locations. There were stores on the other side of town that had the service for over a year before the store near me had it.

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